Welcome to ModelPlaySales, your premier destination for high-end collectibles. Below you’ll find answers to our most common questions about our premium anime figures, model kits, and collector’s items. We’re passionate about delivering your collectibles with the same care we’d want for our own collections.

About Our Products

What types of collectibles do you specialize in?
We specialize in premium collectibles including:
  • Saint Seiya figures (Saint Cloth Myth, EX, and Tamashii Nations)
  • Perfect Grade (PG) and 1/60 Scale Gundam model kits
  • Exclusive One:12 Collective masterpieces
  • Figma, Bring Arts, and Play Arts Kai action figures
  • Bishoujo statues and other high-end anime collectibles
Our products are sourced directly from top manufacturers like Bandai, Kotobukiya, and Square Enix.
Are your products authentic?
Absolutely! We only sell 100% authentic, officially licensed products. As authorized dealers for Bandai, Kotobukiya, and Square Enix, you can trust that every item in our store meets the highest quality standards.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Alternatively, look for the “Register” option in the top navigation menu.
Can I modify or cancel my order after placing it?
We process orders quickly to get your collectibles to you as soon as possible. If you need to modify or cancel your order, please contact us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

What shipping options do you offer?
We offer two premium shipping options tailored for collectors:
  • Standard Shipping ($12.95 USD): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
All packages include collector-grade protective packaging and full tracking.
Do you ship internationally?
Yes! We ship worldwide from our New York facility, excluding some Asian and remote areas. During checkout, simply enter your address to see available shipping options and estimated delivery times for your location.
How long does order processing take?
Our team of fellow collectors carefully inspects and packages each item with the care it deserves. Processing typically takes 1-2 business days before your order is dispatched.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through encrypted connections.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. For additional security, we never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Your collectible must be in its original, unopened condition with all packaging intact. Please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged?
While we take every precaution with our collector-grade packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue, whether through replacement (when available) or refund.
Still have questions? Our collector support team is happy to help! Email us at [email protected] and we’ll respond within 24 hours.