Term and Conditions

Last Updated: [Insert Date]

Welcome to ModelPlaySales.com (“Website”), operated by Bandai || Kotobukiya || Square Enix Sales (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and all applicable laws and regulations.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

By using this Website, you represent that you are at least 18 years old or accessing the site under parental supervision. Our services are available only to individuals in regions we ship to (excluding certain Asian regions and remote locations).

1.2 Intellectual Property Rights

All content on this Website, including product images, descriptions, logos, and trademarks, are the property of ModelPlaySales or our licensors (Bandai, Kotobukiya, Square Enix, etc.) and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

All anime figures, model kits, and collectibles sold are officially licensed products. Counterfeit items are strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in describing our premium collectibles (including Anime, Bishoujo, Bring Arts, Figma, Gundam models, Mezco Toyz, Play Arts Kai, and Saint Seiya items). However, we do not warrant that product descriptions are entirely error-free. Colors may vary slightly from website images due to monitor settings.

2.2 Product Availability

Limited edition items (marked “final sale”) are subject to availability. We reserve the right to limit quantities and refuse service without prior notice.

2.3 Premium Nature of Products

Our collectibles (especially Perfect Grade models, Tamashii Nations items, and One:12 Collective figures) are high-value items requiring careful handling. By purchasing, you acknowledge their premium nature and inherent fragility.

3. Orders and Payments

3.1 Order Process

All orders are subject to acceptance and availability. Your order constitutes an offer to purchase, which we may accept by processing payment and shipping the item.

3.2 Pricing

Prices are in USD and exclude applicable taxes and duties. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at order confirmation. For international orders, your bank may apply exchange rate fees.

3.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take longer. You will receive email confirmation at each stage.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days, tracked and insured)
• Free Shipping: For orders over $50 via EMS (15-25 business days, basic tracking)

4.2 Delivery Responsibilities

Once items leave our facility at 615 Geneva Street, New York, US 10007, risk of loss passes to you. International customers are responsible for all customs fees and import duties.

4.3 Shipping Restrictions

We do not ship to certain Asian regions and remote locations. Please verify your address before ordering.

5. Returns and Refunds

5.1 Return Policy Overview

We offer a 15-day return window from delivery date for unopened items in original condition with all packaging and certificates intact. Shipping costs are non-refundable except for defective items.

5.2 Non-Returnable Items

The following cannot be returned due to their premium nature:

• Opened anime figures/model kits (Figma, Bring Arts, Play Arts Kai)
• Special edition/limited-run “final sale” items
• Custom/special order items (certain Tamashii Nations releases)
• Clearance/promotional items
• Assembled/painted Gundam model kits

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details and photos (if defective)
2. Receive Return Authorization (RMA) and instructions
3. Ship items back using original packaging
4. Allow 3-5 business days for refund processing after we receive the return

5.4 Damaged/Defective Items

For damaged Perfect Grade models or defective Figma figures, contact us within 48 hours with photos. We’ll provide prepaid return shipping for priority replacement.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our Website for any unlawful purpose
• Attempt to purchase items for resale without authorization
• Use automated systems to place orders
• Misrepresent your identity or location

6.3 Age Verification

Certain collectibles may not be suitable for children. By purchasing, you confirm you meet any age requirements specified by manufacturers.

7. Limitations of Liability

7.1 General Limitation

To the fullest extent permitted by law, ModelPlaySales shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.

7.2 Product Liability

Our liability for defective products is limited to replacement or refund of the purchase price. We are not liable for damages caused by improper handling or display of collectibles.

7.3 Force Majeure

We are not responsible for delays or failures in performance due to events beyond our reasonable control (natural disasters, pandemics, supply chain disruptions, etc.).

8. General Provisions

8.1 Governing Law

These Terms shall be governed by the laws of New York, USA, without regard to conflict of law principles.

8.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.

8.3 Contact Information

For questions about these Terms or your collectibles, contact our Collector Support Team at [email protected].